Privacy policy

Last updated: December 17, 2025

The Luxe Journey operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

The Luxe Journey is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, complete another transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details: Your name, address, billing address, shipping address, phone number, and email address.
• Financial information: Credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information: Your username, password, security questions, preferences, and settings.
• Transaction information: The items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications with us: Information included in your communications with us, such as customer support enquiries.
• Device information: Information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information: Information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services: Including from your device when you use our products or services, visit our website, or interact with cookies and similar technologies.
• From our service providers: Including when we engage providers to enable certain technologies or when they collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Provide, tailor, and improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfil orders, remember your preferences and items you are interested in, send notifications relating to your account, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customised shopping experience.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or post, and showing you online advertisements for products or services based on your previous purchases, cart activity, or other interactions with the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure the Services.
• Communicating with you. We use your personal information to provide customer support, respond to your enquiries, provide effective services, and maintain our business relationship with you.
• Legal reasons. We use personal information to comply with applicable laws, respond to valid legal processes, investigate or participate in litigation or other legal proceedings, and enforce or investigate potential violations of our terms or policies.

If you choose to register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access details with anyone else.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.
• With business and marketing partners that provide marketing services and advertising.
• When you direct us, request that we disclose information, or otherwise consent to disclosure to a third party, such as when shipping products or using social-media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy.
• To comply with legal obligations, respond to subpoenas, search warrants, or similar requests, enforce applicable terms or policies, and protect the Services, our rights, and the rights of our users or others.

We use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.

Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising and marketing based on your online activity across different merchants and websites.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services will be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you reside.

To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights concerning Shopify’s use of that information.

To learn more, please review the Shopify Consumer Privacy Policy .

Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal .

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, terms, and conditions.

We do not guarantee and are not responsible for the privacy or security of third-party websites, including the accuracy, completeness, or reliability of information found on those websites.

Information you provide in public or semi-public locations, including third-party social-networking platforms, may be visible to other users and may be used by us or third parties without limitation.

The inclusion of a third-party link does not necessarily imply endorsement of that platform, its content, owners, or operators.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee complete security. Information you send to us may not be secure while in transit.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information.

These rights are not absolute, may apply only in certain circumstances, and may be declined where permitted by applicable law.

• Right to access or know. You may have the right to request access to personal information we hold about you.
• Right to delete. You may have the right to request that we delete personal information we maintain about you.
• Right to correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right of portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, subject to applicable circumstances and exceptions.
• Managing communication preferences. You may opt out of promotional emails at any time using the unsubscribe option included in those emails.

If you opt out of promotional communications, we may still send non-promotional messages relating to your account, purchases, or orders.

You may exercise your rights where indicated through the Services or by contacting us using the details below.

To learn more about Shopify’s use of personal information and the rights available to you regarding information processed by Shopify, visit the Shopify Privacy Portal .

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing a request, as permitted or required by applicable law.

You may designate an authorised agent to submit requests on your behalf. Before accepting a request from an agent, we may require proof that you authorised them to act on your behalf and may ask you to verify your identity directly with us.

We will respond to requests within the timeframe required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data-protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live.

If we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, equivalent contracts issued by the relevant United Kingdom authority, or another legally recognised mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will publish the revised Privacy Policy on this website, update the “Last updated” date, and provide notice where required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any rights available to you, please email info@theluxejourney.com.au .