Refund policy

Returns

This policy applies to orders shipped within Australia and New Zealand.

We accept change of mind returns on unused items in their original condition within 14 days of delivery.

For hygiene reasons, we are unable to accept returns on items that have been used, washed, or damaged unless the item is faulty.

We do not offer direct exchanges for change-of-mind returns. You may return an eligible item for a refund and place a new order. This does not affect your rights in relation to faulty products.

This change of mind policy does not limit your rights under the Australian Consumer Law.

How to Request a Return

To request a return, please email info@theluxejourney.com.au and include:

• Your order number
• The item or items you wish to return
• The reason for the return

Once approved, returns must be sent by post to the return address provided by email.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 14 days.

We do not charge a restocking fee.

Return Shipping Costs

Return shipping costs are the customer’s responsibility for change of mind returns. If an item is confirmed to be faulty, we will reimburse reasonable return shipping costs where required under the Australian Consumer Law.

Faulty or Damaged Items

If your item arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible at info@theluxejourney.com.au and include your order number and photos showing the issue.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the nature of the issue, we will arrange a repair, replacement or refund where appropriate.